Terms & Conditions
Welcome to Maakshi.com. Maakshi.com provide its services to you subject to the following conditions. If you visit or shop at Maakshi.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Maakshi.com service or visit or purchase from any business affiliated with Maakshi.com, whether or not included in the Maakshi.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
When you visit Maakshi.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Maakshi.com or its content suppliers. The compilation of all content on this site is the exclusive property of Maakshi.com.
Any violation, illegal or unauthorized usage of our trademarks, whether registered or under registration, will be liable for legal action.
Maakshi.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Maakshi.com. You may not use any proprietary information (including images, text, page layout, or form) of Maakshi.com and our affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing Maakshi.com name or trademarks without the express written consent of Maakshi.com. Any unauthorized use terminates the permission granted by Maakshi.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Maakshi.com so long as the link does not portray Maakshi.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Maakshi.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Maakshi.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Visitors may post reviews, comments, and other content and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Maakshi.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Maakshi.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Maakshi.com and its affiliates and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Maakshi.com or its affiliates for all claims resulting from content you supply. Maakshi.com has the right but not the obligation to monitor and edit or remove any activity or content. Maakshi.com takes no responsibility and assumes no liability for any content posted by you or any third party.
All items purchased from Maakshi.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Maakshi.com and its affiliates attempt to be as accurate as possible. However, Maakshi.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Maakshi.com itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on Maakshi.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Maakshi.com.
For all Made-to-Order Couture, the shipping happens from our workshop/warehouse in Kanpur or Mumbai, India to your provided shipping address via domestic shipping companies. We deliver all made to order shipments within 40 days from the date of order confirmation. In these 40 days our team will continue to meet and interact with you as per the need for all the personalization that’s needed from your end.
How, ever for other off the shelf categories such as Jewellery, Footwear and Trousseau, orders will be shipped door-to-door from our warehouse/workshop in Kanpur or Mumbai, India to your provided shipping address via domestic shipping companies. Processing the order normally takes 2-3 working days and then Shipping normally takes 3-6 working days.
Shipping destinations offered by Maakshi.com for delivery will be extended and updated from time to time and listed online.
We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
Our authorized courier company will attempt delivery 2-3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. Please get back to us by email if the courier is not delivered to you in the specified time.
For all made to order outfits, size and measurements will be explained and agreed with you beforehand.
The fit of our trousseau clothing depends on the cut, fabric and style of each garment. Some styles are designed to have a looser, relaxed fit and some are styled to be more fitted. Please review our size guide to select the size best suited to you
- Dry Clean Only
- Store the products in packaging provided during delivery
We try our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
This site is provided by Maakshi.com on an “as is” and “as available” basis. Maakshi.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Maakshi.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Maakshi.com does not warrant that this site, its servers, or e-mail sent from Maakshi.com are free of viruses or other harmful components. Maakshi.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
You agree to defend, indemnify and hold Maakshi.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
By visiting Maakshi.com, you agree that the laws of India, under the jurisdiction of the Kanpur High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Maakshi.com or its affiliates.
Any dispute relating in any way to your visit to Maakshi.com or to products you purchase through Maakshi.com shall be submitted to confidential arbitration in Kanpur, India, except that, to the extent you have in any manner violated or threatened to violate Maakshi.com’s intellectual property rights, Maakshi.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Shipping & Returns
We at Maakshi.com know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
For Made-to-Order Outfits, Shipping is done within 40 days from the order confirmation and for off the shelf products, depending upon the location, the product is shipped to you within 2-8 working days within India and 10-15 days for the rest of the world
Free shipping for all orders across India.
For any Made-to-Order outfits, no exchange or return will be provisioned. However, we at Maakshi.com will take utmost care and attention to detail that is requested in the outfit to avoid any such unpleasant situation.
For any scenario, wherein the mistake is done from our side in order design or color or fabric type, we will try our best to ensure the remake of the same as soon as possible within permissible time limits.
We at Maakshi.com work hard to provide our customers with the latest fashion at impeccable quality and appropriate pricing. If you did not like the fit, color or design simply exchange the product within 15 days of date of order. To initiate a return please mail us to [email protected] along with your order number and product screenshot
Everything we offer is made to live up to high standards. All products are fully guaranteed against defect or faulty craftsmanship. We’ll always do our best to take care of our customers delight in the most fair and reasonable manner; we hope you will be fair and reasonable with us as well.
Maakshi.com returns and exchange policy gives you an option to raise a request to inform us of return or exchange within 15 days from the date of the order.
The only things which we ask that don’t use the product and maintain its original condition, packaging, accessories and tags. You are most welcome to try on a product but make sure you take an adequate measure to maintain its condition. The reason why we ask this is so that the product, when returned, should be in a re-sellable position as soon as it reaches back to our designated warehouse. Failure of which shall lead to deduction and a delayed exchange time or even cancelling your exchange request. So help us to serve you better!
We provide free exchange & credit note refunds. Cash or bank refund will incur a charge of Rs 500 as reverse pick up charges. But if you wish to send it back to us we can refund you the entire amount.
In case of Returns, we offer store credit valid for 3 months or a bank transfer. Once we pick up your return, our team will do the quality check at our end and if the product passes our quality check we will provide a credit note of the required amount in your mail id or transfer in your own bank account depending on the refund mode you choose. We will process your refund/credit within 3 to 4 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.
But, if the product does not pass the quality check we shall return it to you and reject your return or exchange.
If you choose to exchange the product for reason of mismatch of size , color or receipt of a defective item, you will be provided with a replacement of the product, free of cost, post our examination of the product delivered to you. However all exchanges are subject to stock availability.
For International Orders - Ensure the size you are ordering is perfect as there is no exchange or refunds in international shipping.
If you have questions or concerns regarding this statement, you can contact us at +91-7974536494 (Monday to Saturday from 10:00 AM – 7:00 PM IST & Sunday from 12:00 PM – 5:00 PM IST except national holidays ) or email us at [email protected]
The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Maakshi.com or to the people that are not engaged, employed or managed by Maakshi.com
Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data.
Do feel contact us with your questions or concerns about privacy on this website.
Maakshi.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.
Kindly, note that Maakshi.com does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, encrypted and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Maakshi.com have access to, or store, your complete card account information. We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide.
We will collect only such information as is necessary and relevant to us to provide you with the services available on the website. While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from cookies sent to your browser from web server cookies stored on your hard drive, including but not limited to:
• Computer-identification information.
• IP address, assigned to the computer which you use.
• The domain server through which you access our service.
• The type of computer you are using.
• The type of web browser you are using.
While you are transacting on our website personally identifiable information collected about you may include:
• First and last name.
• Email addresses.
• Contact details including phone numbers.
• PIN/ZIP code.- Demographic profile (like your age, gender, occupation, education, address and durables owned).
• Personal preferences and interests (such as books, movies, music and so on); and
• Your opinion on services, products, features on our websites.
We may also collect the following information about:
• The pages you visit/access.
• The links you click on our website.
• The number of times you access the page.
• Things you view, add to cart, add to wish list.
• Other websites you open simultaneously while browsing on ours
You may terminate your account at any time by writing to us at [email protected], from the email ID you have used for creating your account login, and mentioning Please close my account in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We are the sole owners of your information collected by us at different points on our Website.
We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you.
Please understand that any information that is disclosed in these areas becomes public information.
We have no control over its use and you should exercise caution when disclosing your personal information to anyone. If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.
We are not responsible for the personally identifiable information you choose to submit in these forums.
We use your contact information to send you
• Password reminder and registration confirmation.
• Special offers.
• Event based communications such as order information, renewal notices, invites, reminders etc.
Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc
• Improve personalized features on our websites to enhance your shopping experience.
• To contact you for your account / profile related matters or any other reason as may be necessary.
• To provide the services requested by you example deliver merchandise ordered by you.
• To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
• Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
• Recognize your usage privileges to our website.- Administer and manage smooth functioning of our website by diagnosing problems.
• Track your session and activities so that we can understand better how people use our website.
We do not share or rent your information with third parties except our agents and alliance partners.
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from Maakshi.com. These entities do not retain, store, share or use personally identifiable information for any other purposes.
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by Maakshi.com.
• Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
• We have your permission;
• To provide products or services you have requested
We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites. We share your information with advertisers on an aggregate basis only.
The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on PayU money platform, the information is encrypted completely.
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at: [email protected]
You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/
We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file. Reference for cookies can be found at http://www.cookiecentral.com/
We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.
If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.
Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.
Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.
Our web servers automatically collect limited information about your computer connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.
Voluntary disclosure of information
Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register:
You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Maakshi.com reserves the right to send you certain service-related communication, considered to be a part of your Maakshi.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.
If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Care Team at [email protected]
Upon request, we will remove / block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Maakshi.com or its subsidiary, your user ID and Password are required in order to access your profile information.
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Maakshi.com will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
All information gathered on Maakshi.com is securely stored within the Maakshi.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.
We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage. You can offer your views, suggestions, if any, by submitting the filled in feedback form online.
You may pay for your purchases on Maakshi.com using one of the following options:
- Valid Credit / debit Cards (VISA/Master/Amex)
- Valid Debit cards (VISA or Master) may be used, if your issuing bank permits you to use these online Secure Card payments
- Maakshi.com accepts all Visa, Master and Amex credit cards and debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling with help of PayU platform
- Maakshi.com also offer Cash on delivery option to limited geographies for select product categories only